Dear Wayne’s Home Customers,
Thank you for your business over the last year. Thanks to your great support and trust we quickly became one of the very first choices for our local community looking for new furniture or mattress. We always place a priority on the well-being of our team members and customers. We understand the growing concern regarding the outbreak of the Coronavirus (COVID-19) and that it is increasingly impacting our communities. Our heartfelt thoughts go out to all of those who have been affected by this disease. And of course, we can’t forget about healthcare personnel who fight with the virus day and night. We can’t ignore your dedication and sacrifice to help people. We adore and salute you.
We are actively monitoring all public sources of information and guidance, including the CDC and Virginia Department of Health, to ensure we are taking the necessary precautions for your well-being. We want to personally share out the extra sanitation processes we are taking in our stores, and our customer care specialists to ensure the health and safety of our team members, customers, and communities.
We strive to provide a clean and safe store for our customers every day. With the given circumstances, we have developed additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety. Common areas, door handles, counter-tops, computers, kiosks, and other surfaces are also being disinfected with increased frequency throughout the day. We have also increased the restroom cleaning and disinfecting cycles.
We have educated our Store Associates and Customer Care Specialists on our extra sanitation protocols and they will be happy to explain what we are doing if you have questions about your shopping.
In our warehouses, we are applying the same store sanitation protocols with warehouse equipment that our team members use during the handling of your furniture.
Finally, we have been steadfast in providing guidance to our associates. We are frequently reminding our associates to stay home if they are sick, wash their hands, use hand sanitizer, clean their personal workspaces, and otherwise to exercise precautionary measures.
Again, the health and welfare of our customers while shopping in our stores and receiving delivery of your furniture is our top priority. We trust that the measures outlined here will enable you to continue your Wayne’s Home experience with confidence. But we have to remind that if you are in the high-risk group; if you are over 65 years old or you have a chronic illness, please don’t leave your house. Just let us know your needs, and we will help you with the best solution.
On the other hand, you can also shop furniture, mattress and mattresses at our website 24/7 and even apply for financing. In order to help you with your shopping, we improved our website in order to serve you better. You can always reach us for any kind of questions and assistance. Our experienced people are one click or just a call away from you. And they are eager to help you anytime. Remember that if you can’t reach us, we will reach you.
We are passing through the dark days. But we have full faith and believe in that we will get through with this virus very soon. We also send our best wishes and prays to the ones who are suffering from the virus right now. And we salute the people who passed away because of this virus.
Thank you for your continued loyalty to Wayne’s Home, as we experience these changes together.